What information do we collect?
When you interact with us, we may collect your name, address, email address(es), telephone number(s), and, where appropriate, date of birth.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you contact regarding our activities, register as a supporter, send or receive information or sign a petition, you specifically and knowingly provide us with your personal information. We may also receive information about you from third parties – but only if you have given them permission to share your information.
Confidentiality
We will not be responsible for the privacy of data collected by websites not owned or managed, including those linked through our website.
Making a complaint
If you are not satisfied with the response, please contact us at info@handinhandreinigung.com with the details explaining your concerns. We will review your complaint and investigate if the right procedures have been followed and respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint, however, in some cases it may take longer. If you are still unsatisfied with the response, you may contact us.
General Terms and Conditions (GTC) & Payment Conditions
General Terms and Conditions (GTC) & Payment Conditions
Here you will find all important information about our services, payment methods, and data protection.
Payment Conditions:
Private customers: Payment within 7 days of the invoice date
Business customers: Payment within 14 days of the invoice date
In the event of late payment, this occurs automatically and without a reminder.
From the moment of default, we reserve the right to charge reminder fees of €5.00 per reminder level and to charge statutory default interest in accordance with Section 288 of the German Civil Code (BGB):
Private customers (consumers): 5% above the base interest rate (Section 288 (1) of the German Civil Code)
Business customers (companies): 9% above the base interest rate (Section 288 (2) of the German Civil Code)
Appointment cancellations:
Cancellations or changes to appointments must be made at least 24 hours before the agreed appointment.
For cancellations at short notice, we reserve the right to charge 50% of the agreed total amount.
Data protection:
I accept the data protection provisions in accordance with our privacy policy.
Steuernummer : 34/602/03805